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Privacy Policy

Healthy Homes UK

Last updated: [22/09/2025]

Healthy Homes UK Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services to access free home upgrades through government-backed schemes such as GBIS (Great British Insulation Scheme) and ECO4 (Energy Company Obligation).

1. Information We Collect

When you enquire about or use our services, we may collect the following information:

  • Full name

  • Contact details (address, phone number, email)

  • Property details (type of home, EPC rating, heating system, etc.)

  • Eligibility information (e.g. income details, benefits received, council tax band)

  • Copies of documents required for scheme applications (proof of identity, proof of benefits, proof of ownership/tenancy, utility bills)

2. How We Use Your Information

We use your personal data to:

  • Assess your eligibility for government-backed energy schemes

  • Match you with the most suitable scheme and installer

  • Arrange surveys and installations with accredited partners

  • Manage your application and keep you updated

  • Comply with legal and regulatory obligations

We will only use your information for the purposes outlined above.

3. Who We Share Your Information With

To deliver our services, we may share your information with:

  • Accredited and trusted installers carrying out surveys and installations

  • Scheme administrators and government bodies who oversee GBIS and ECO4

  • Our business partners who support the processing of applications

We will never sell your information to third parties.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or loss. Only authorised staff and partners with a legitimate reason have access to your data.

5. How Long We Keep Your Information

We will only retain your personal data for as long as necessary to complete your application, meet regulatory requirements, and resolve any queries or disputes. Once it is no longer needed, your information will be securely deleted.

6. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you

  • Correct any inaccurate or incomplete information

  • Request deletion of your personal data (where legally possible)

  • Restrict or object to certain types of processing

  • Withdraw consent (where processing is based on consent)

To exercise your rights, please contact us using the details below.

7. Cookies & Website Use

If you visit our website, we may use cookies to improve your browsing experience. You can control cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Healthy Homes UK
Email: [eden@healthyhomesuk.co.uk]

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

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